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Billing & Collections

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1. Can I use my debit / credit card in the office?

The City will charge a 2% fee for use of credit and debit cards for on-line and in person payments with the exception of payments to the Recreation & Parks Department which have a separate transaction fee.

The 2% fee will apply to payments such as real estate tax, personal property tax, utility bill payments, and other transactions.

No additional fee will apply for payments made by e-checks, checks, or cash.

We accept Discover, Mastercard, and VISA.

2. Can I pay my taxes and Utility Bills online?

Yes. Visit Online Bill Pay to pay by credit card or e-check.

3. What are the current tax rates?

Please visit the Tax & Utility Rates webpage for current rates.

4. When is the last day that I can pay my taxes to avoid penalties and interest, and is there a grace period?

Personal property taxes are due on June 5 and December 5. Real estate taxes are due on May 15 and November 15. There is no grace period for any of the due dates. Payments must be postmarked no later than these due dates to avoid penalty and interest.

5. Where can I get information on delinquent Real Estate tax sales and auctions?

All delinquent real estate parcels that are eligible for tax sale are turned over to James W. Elliott, Attorney at Law. He may be contacted at (757) 898-7000 for current information.

6. When are dog and cat tags due?

Annual Dog and Cat licenses go on sale November 1st and are due on or before Feb. 1st.

7. Does Colonial Heights still require City Decals?

Effective March 14, 2018, the City of Colonial Heights no longer requires a city decal.  Residents must still register their vehicles with the Commissioner of the Revenue and pay a registration fee based on the weight of the vehicle.

Gross Weight	Price
4,000 AND UNDER	$33.00
4,001 - 6,500	$38.00
6,501 - 10,000	$39.00
10,001 - 10,499	$41.00
10,500 - 11,000	$43.00
11,001 - 11,499	$45.00
11,500 - 12,000	$48.00
12,001 AND UP	$50.00
ALL BOAT TRAILERS	$  8.00
OTHER TRAILERS 1,501 - 4,000	$18.50
OTHER TRAILERS 4,001 AND UP	$23.00
MOTORCYCLES	$18.00

8. How can I get a receipt for my paid taxes?

Enclose a self-addressed, stamped envelope with your payment and we will send you a receipt.

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Building Inspections

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1. When do I need a building permit?

Whenever you construct, reconstruct, enlarge, alter, or demolish a structure, a permit is required prior to starting the work. Permits are required for the following activities:

Build a new house
Build an addition to an existing house
Change an existing deck to a Florida room (sunroom)
Build an attached or detached garage or carport
Turn a garage into livable/habitable space
Build a porch, screened porch, deck, associated steps, or a ramp
Build a shed
Finish off an unfinished room, attic, basement, or room over a garage
Move a wall, repair damage, or make interior alterations
Convert an existing house to a business
Install a pool, hot tub, or spa

2. What types of permits are available?

There are several types of permits that might be necessary for any residential project depending on the scope of work being done: Building Permit, Electrical Permit, Gas Permit, Mechanical Permit, Plumbing Permit, Demolition Permit.

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City Assessor

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1. What is the tax rate per $100?

The tax rate is set and approved annually by City Council. It is currently $1.20 per $100 of real estate value.

2. How often is the ownership data updated on the Assessor's database?

The assessor obtains new transfer and new ownership information weekly from the Clerk of Circuit Court. This means the data is usually only one week behind.

3. How was my real estate value determined?

Most properties are valued using the sales comparison approach. This method compares your property to others that have sold recently. These sales must be verified by the assessor to determine that they are valid arms length transactions, which is what a willing buyer is going to give a willing seller for the property.

4. Why did the value of my home change?

The Assessor did not create the value of your home. People make value by their transactions in the market place. The assessor simply has the legal responsibility to study those transactions and appraise your property accordingly.

5. How often is property re-assessed?

The City Code of Colonial Heights has determined that the general reassessment will occur biennially (every two years on even years). The latest assessment was effective January 1, 2022.

6. If I construct a new addition to my home, will it immediately increase the value?

Values do increase between general reassessments when the homeowner builds additions, decks, garages, etc. When the Assessor gets the Closed Building Permit, he visits the property and assesses a new value and a new notice of such value is sent to the owner the month after the permit is closed.

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City Attorney

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1. How do I file a claim with the City's insurance carrier?

Claim forms are available in the City Attorney's office at:
201 James Avenue
Colonial Heights, VA 23834

Upon receipt of the completed claim form and estimate for repairs, the city attorney will forward the claim to the risk manager / insurance carrier for a determination of the claim.

2. How do I make a complaint about my cable service?

Contact the City Attorney's office at (804) 520-9316, Monday through Friday from 8:30 am to 5:00 pm.

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City Council

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1. Does the City Council receive compensation?

The Mayor receives an annual salary of $11,000 with the remaining six members of council receiving an annual salary of $10,000.

2. When does City Council meet?

Regular meetings of City Council are held the second Tuesday of each month at 7:00 pm and work sessions are usually held the third Tuesday of each month at 5:30 pm in City Council Chambers at 201 James Ave. Special meetings may be called at City Council's discretion.

Meetings are open to the public.If you are physically disabled, hearing or visually impaired and need assistance at these meetings, please call the City Manager's office at (804) 520-9265 at least 48 hours prior to the meeting.

3. How do I apply to serve on a City Board, Commission or Committee?

Fax your completed application to (804) 524-8734 or mail it to:
Clerk of Council - City of Colonial Heights
P.O. Box 3401
Colonial Heights, VA 23834

4. Who are my City Council members?

For information about each City Council member, see the Council Members page.

5. How do I get an item placed on the Council agenda?

To be placed on the Council agenda to formally address an issue, a letter should be sent to the City Clerk requesting that you be placed on the agenda. The topic of discussion must be specified and should be received the Wednesday prior to the meeting on the following Tuesday. Send letters to:
P. O. Box 3401
Colonial Heights, VA 23834

6. How can I contact my City Council members?

You may contact members of City Council by telephone through the Clerk of Council at (804) 520-9360. You may also email them directly. Get City Council members contact information.

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City Manager

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1. How can I get a copy of the City Manager's recommended budget?

Copies of the City Manager's recommended budget are available for examination during regular business hours at the Colonial Heights Public Library and at the Office of the City Clerk at City Hall. The City Manager’s recommended budget is also available to view online.

2. Where can I get an extra copy of the City’s newsletter, the City Focus?

Contact the City Manager's office at (804) 520-9265 or view newsletters online.

3. Where do I obtain the City Manager's monthly report?

Contact the City Manager's office at (804) 520-9265 or view reports online.

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Code Enforcement

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1. How do I report an inoperable/junk vehicle on private property?

Please fill out our online service request or call the Planning & Community Development Office at (804) 520-9297.

An "inoperable motor vehicle" shall mean any one of the following: any motor vehicle which is not in operating condition; any motor vehicle which for a period of 60 days or longer has been partially or totally disassembled by the removal of tires and wheels, the engine, or other essential parts required for operation of the vehicle; or any motor vehicle being without valid license plates and a valid inspection decal.

2. How do I report tall grass?

Please fill out our online service request or call the Planning and Community Development Office at (804) 520-9297.

It shall be the duty of all owners of any vacant developed or undeveloped property situated within the City at all times to cut and remove from the land or premises so occupied or owned all grass, weeds, or other foreign growth that may be detrimental to the health, comfort or general welfare of other residents of the City or which exceeds 12 inches in height.

3. How do I report a violation of a boat or trailer parked on private property?

Please fill out our online service request or call the Planning and Community Development Office at (804) 520-9297.

To view the Code Section click below

• 286-518.05 Parking of Commercial Vehicle, recreational vehicle, utility trailer, boat and camper in Residential districts.

4. How do I report trash, garbage, refuse, rubbish, litter, or other substances which might endanger health, comfort or general welfare of other residents in the City?

Please fill out our online service request or call the Planning and Community Development Office at (804) 520-9297.

In accordance with City Code Section 244-6, Whenever there exists upon any property in the City any trash, garbage not collected by the City, refuse, rubbish, litter and other substances which might endanger the health, comfort or general welfare of other residents of the City, the owner of the property shall forthwith remove, or cause to be removed, such materials or substances. In accordance with City Code Section 244-11.4 (A), Except as provided herein, no person who owns or is in possession of, in charge of or in control of any property shall store, deposit, scatter or keep on the premises in any residential area any of the following: lumber, scrap metal, construction materials, machinery components, equipment, appliances, furniture not designed and intended for exterior use, or any similar object which is not clearly intended for outdoor use on the premises.

5. When can my trash and recycling bins be in front of my house?

Trash and recycling bins must be behind the front plane of a residence except for scheduled pick-up from 12:00 noon the day before collection, through 7:00pm the day after collection.

	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Trash			After 12:00 PM	Collection Day	Until 7:00 PM
Recycling					After 12:00 PM	Collection Day	Until 7:00 PM

6. Where should I place my trash and recycling bins on non-pickup days?

The Front Plane is the imaginary line that extends across the front building wall of your house. Trash and Recycling bins must be placed behind this imaginary line on non-pickup days. 

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Commissioner of Revenue

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1. Do I need a City decal for my vehicle?

No. On March 13, 2018, City Council voted to repeal the City Ordinance requiring the display of a City Vehicle License Decal. Citizens are still required to register any newly acquired vehicles with the Commissioner of the Revenue within 30 days of acquiring them. Vehicles no longer owned should also be reported. 

2. Are yard sale permits required in the City?

Yes. Yard sale and sign permits are $5 and can be obtained in the Commissioner of Revenue's Office. For additional information click on Yard Sales on the City website or call (804) 520-9280. Yard sales are not permitted on Sunday.

3. How do I apply for an Elderly or Disabled Real Estate Tax Exemption?

The Commissioner of Revenue's Office administers programs offering real estate tax relief for the elderly and permanently disabled. An application must be filed with the commissioner's office each year by March 31.

4. Where do I mail my state tax return?

Mail your state tax return to:
P.O. Box 3401
Colonial Heights, VA 23834

5. What is the date personal property must be filed?

Personal property must be filed by January 31 each year with the Commissioner of Revenue's Office. If you have any questions, call (804) 520-9280.

6. How do I obtain a business license application or business personal property return?

Both forms can be downloaded and printed from the Commissioner's page of the City website or by contacting the Commissioner of Revenue's Office at (804) 520-9280. The office can answer any questions you may have and supply you with any needed forms.

7. What do I need to do when I move or sell a vehicle?

If you move or sell a vehicle, notify the Division of Motor Vehicles (DMV) and the Commissioner of Revenue's Office at (804) 520-9280.

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Commonwealth's Attorney

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1. Why do I have to come to court as a witness?

In criminal cases, evidence must be presented by witnesses present in court for the trial. Unlike civil cases, depositions are not allowed. A victim must ordinarily appear in court to testify as to value of items stolen, lack of permission, and other circumstances to establish that a crime occurred.

If we know in advance that a guilty plea will be entered, we can often excuse witnesses from appearing. A witness subpoena serves as your notice to appear. Your presence after conviction at sentencing and motions hearings is optional unless you receive a subpoena.

2. What is a subpoena?

A subpoena is a court order to appear in court and give evidence (testimony). There is also a subpoena duces tecum that orders the production of records.

3. What if I need an interpreter in court?

If we subpoena a witness and an interpreter is needed, please let us know as soon as possible. The court can provide interpreters, when needed, provided there is advance notice. There is also a language "hot line" available for the court to obtain immediate translation services.

4. What happens if I ignore a subpoena?

When a subpoena is properly served, you have notice of its requirements. If you knowingly fail to comply with a subpoena you may be held in contempt of court and may be subject to a fine and/or jail.

5. Can my employer legally fire me for appearing in court as a witness?

The Virginia Code gives protection to witnesses who are required to appear in court. Except for someone charged with an offense, a person "shall neither be discharged from employment, nor have any adverse personnel action taken against him, nor shall he be required to use sick leave or vacation time, as a result of his absence from employment due to such jury duty or court appearance, upon giving reasonable notice to his employer of such court appearance or summons." The statute applies where there is a written requirement for a court appearance. See Virginia Code § 18.2-465.1. Violation of this law is a class 3 misdemeanor.

6. I was recognized for a court date. What does that mean?

A recognizance means that you have been notified by the clerk or judge of a new date for your trial or hearing, and you must appear at the new time or be subject to contempt of court. You will be asked to sign a recognizance form. It has the same effect as a subpoena that is served on you, and means that you must appear for the trial. You may not receive a subpoena or any further notice of the trial or hearing time but you remain under a court order to attend.

7. Why are cases continued?

Cases are continued for a variety of reasons, but it is our goal to minimize continuances and the disruption they cause you. Cases may be continued due to sickness of a witness, attorney or the defendant, because a necessary witness has failed to come to court, or because an attorney is not available for the trial date and time.

8. Suppose I receive a subpoena for a court appearance and cannot come to court when the case is scheduled?

You should contact this office immediately if the subpoena was issued by the Commonwealth. If it was issued by the defendant, you should contact the court or the defendant's attorney immediately. We can usually continue cases when compelling circumstances exist. However, we need a court order and may need the consent of the attorney on the other side of the case, so please give as much notice as possible.

9. What compensation is available to crime victims?

Crime victims may file for state compensation for medical bills and certain other losses due to a criminal attack. Please call our Victim Assistant specialist at (804) 520-9258 for details.

10. How does the Commonwealth's Attorney assist crime victims?

The Commonwealth's Attorney employs a Victim Assistant specialist to assist victims with their questions, prepare them for court and help them file claims for compensation.

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Communications

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1. What is the non-emergency phone number to contact Police, Fire, or EMS in Colonial Heights?

The non-emergency phone number is (804) 520-9300.

2. When should I call 911?

911 if for emergencies, potential emergencies or when an emergency is imminent. Call 911 for medical emergencies, fires, crimes in progress and situations which are life threatening. If you are unsure, call 911 and the dispatcher will be able to assist you.

Do not call 911 to report electrical outages, barking dogs or for general information.

3. When I call 911, what should I do?

Remain calm and speak in a clear voice. Do not panic or yell or into the phone. This will make it extremely difficult for call takers to understand what you are saying. Answer all of the call taker’s questions such as, what happened, where did it happen, are there weapons, are their injuries, who is involved, are the suspects still there, etc.

4. If I dial 911 by mistake, what should I do?

Should you accidently dial 911 in error, DO NOT HANG UP. Please stay on the line so a call taker can ascertain if everything is ok. They will also verify information with you such as the number you are calling from and the location. If you hang up, we will attempt to call you back to make sure everything is ok. Should we be unable to make contact, we will dispatch a police unit to check on your welfare.

5. What happens when I dial 911 from my cellular phone?

When you call 911 from your cell phone, the Dispatch Center it is routed to depends on which cellular tower you are close to. If you are in Colonial Heights and dial 911, you may possibly be connected with Petersburg, Chesterfield or Prince George instead of Colonial Heights. DO NOT HANG UP! The call taker will transfer you to the correct locality.

6. Can you tell where I am when I call 911 from my cell phone?

The Colonial Heights Emergency Communications Center’s Computer Aided Dispatch System is equipped with mapping software which is integrated with our 911 equipment. When you call 911 from your cellular device, your location is automatically plotted on a map using longitude and latitude.

7. Can the Colonial Heights Emergency Communications Center communicate with the hearing or speech impaired?

Yes. We accept Text to 911. Our 911 equipment is also equipped with Telecommunication Device for the Deaf which enables us to type information to callers. Our personnel are also trained to handle Video Relay Service calls.

8. Why do I reach Emergency Communications when calling after hours about my utility bill?

Since the Emergency Communications Center is staffed 24 hours a day, 7 days a week, we have the responsibility to answer calls concerning utilities such as water or sewer problems. If your water has been cut off, please provide your name and address to the Emergency Dispatcher so someone can be contacted to respond to your location. Water will not be turned back on after 7:00 PM and arrangements must be made the following day.

9. How do I contact a magistrate?

The Magistrate’s office is located in Chesterfield County. They can be reached at (804) 748-1410.

10. Where can I find information on road conditions?

Visit 511 Virginia (a service of the VA Department of Transportation) for road conditions and traffic alerts.

11. Who do I contact if my electricity is out?

Contact Dominion Virginia Power at 1-888-667-3000. This is their 24/7 phone line for reporting outages, downed power lines or other emergencies.

12. What is the Keepsafe Program and how can I enroll?

The Colonial Heights Emergency Communications Center offers a service, the Keepsafe Program, to citizens who live alone and have medical conditions. Emergency Dispatch personnel will make regular phone calls to check on those enrolled. If contact cannot be made, a police unit will be dispatched to check on the welfare of the individual. Visit the Keepsafe Program website for more information and an application to enroll.

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Economic Development

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1. Where do I find demographic information about the Colonial Heights’ trade area and city?

Visit our Demographics webpage for details.

2. What business licenses do I need?

Please visit the Commissioner of Revenue's website for information about business licenses.

3. What incentives are in place for businesses?

Visit our Incentives webpage for details about programs available.

4. Where can I receive help in starting a business?

Please visit our page about Entrepreneurs for details on assistance in starting a business.

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EMS Fare Care

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1. Why does the City have EMS Cost Recovery?

Colonial Heights is joining a growing number of area localities that are seeking recovery from insurance providers for the costs of emergency ambulance transportation. Most health insurance policies already provide this coverage, which is included in your monthly premiums.

Insurance companies/citizens will be charged according to the type of service received and the distance of transport to the hospital. Charges will be billed to the patient’s health insurance provider, Medicare or Medicaid. Patients without health-care coverage will be billed directly. If an ambulance responds, but the patient is not transported, there will be no charge.

2. What if I don’t have insurance and I can’t afford to pay?

All patients will be treated, and if necessary, transported to a hospital emergency department. Always call 911 in an emergency, regardless of your billing concerns. Our first priority is your health and safety, not Cost Recovery!

Citizens who disclose financial hardships will be billed accordingly, using an “ability-to-pay” scale.

All citizens will be encouraged to subscribe to Fare Care, a yearly subscription plan designed to help pay emergency medical transport expenses not covered by their health care provider, Medicaid or Medicare.

3. How does the billing process work?

The process is similar to going to your health care provider. After a citizen has received emergency ambulance transportation to a hospital, a claim is filed with the patient’s health insurance carrier. Patients receive a benefit statement from their health insurance carrier explaining the amounts on the claim and what expenses the health plan will cover. The statement may also show a “balance due.”

Fare Care subscribers will not receive a bill for emergency ambulance transportation. Their expenses are covered under their yearly subscription fee. Patients who do not subscribe to Fare Care will be responsible for any amounts due.

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Finance

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1. How can I obtain a copy of the City of Colonial Heights' annual budget?

The city's Annual Budget is available online, at the City Library located at 1000 Yacht Basin Dr., and at the City Clerk's Office located in City Hall at 201 James Ave.

2. How can I get a copy of the City of Colonial Heights' financial report?

There are public copies of the Comprehensive Annual Financial Report (CAFR) available at the City Library located at 1000 Yacht Basin Drive and at the City Clerk's Office located in City Hall at 201 James Avenue. You may also view the CAFR online.

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Fire & EMS

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1. Do you bill for hospital transports, and if I don't have insurance, will you still transport me?

The city does bill for Emergency Medical Services only if you are transported to a hospital. If you do not have insurance, you will still be transported to the hospital of your choice, taking in consideration the seriousness of your condition. All billing inquires should be directed to the Fire Administration Office at (804) 520-9387.

2. Who do I call to apply and pay for ambulance transportation (Fare Care)?

Contact Fire Administration at (804) 520-9387 or visit the Fare Care website for more information.

3. What fireworks are allowed in Colonial Heights?

Colonial Heights allows all State permissible fireworks: sparklers, fountains, caps. Anything that explodes, rises into the air, or shoots a projectile is not allowed. Possession, use, or igniting non-permissible fireworks is a Class 1 Misdemeanor.

4. Can I burn leaves or brush in the City?

Open burning is regulated by the Fire Code, Department of Forestry, and Department of Environmental Quality. Any open burning larger than 3’ foot in diameter and 2’ foot in height would require an open burning permit and approval from the Fire Marshal’s Office. Only normal combustible materials can be burned, i.e. wood or paper. No trash, household waste, plastics, petroleum products, etc. are allowed to be burned. Recreation fires, less than 3’ foot x 2’ foot, shall be 25’ foot from the structure or property line. Burning in an approved barrel shall be 15’ foot from a structure or property line. A structure includes residence, garages, shed, or outbuildings.

All open burning is prohibited during area burn bans or when weather conditions makes it hazardous.

All fires shall be completely extinguished prior to leaving it unattended.

5. Are campfires allowed in the City?

Recreational fires or camp fires are permitted in Colonial Heights as long as they are 3’ foot or less in diameter and less than 2’ foot in height.  Only normal combustible materials can be burned, i.e. wood or paper.  The recreational fires shall be 25’ foot from any structure or property line.  Open burning in an approved barrel, as long as the fire is 15’ foot from any structure or property line.

Portable outdoor fireplaces are only allowed at one or two family residence and shall be used in accordance with manufacturer’s instructions.

All fires shall be completely extinguished prior to leaving it unattended.

6. Why did a fire engine come to my house when I called for an ambulance?

During the day your fire department may experience high call volumes at which time there are no more ambulances available in the City to respond to your home or business. The fire truck responds with the same highly trained EMS personnel and equipment that our ambulances carry. They just cannot transport you to the hospital. A mutual aid ambulance will be called in from one of our surrounding communities so that you can be transported to the hospital. You may also see a fire truck respond with a Colonial Heights Ambulance to your home, this may occur when the nature of the call requires additional EMS personnel to assist with patient care (i.e. heart attack, cardiac arrest, or lifting assistance).

7. If I have a fire at my home, is there a charge for Fire Department response?

No, all fire protection is funded through tax dollars. However, discharging of hazardous waste and malicious fires are chargeable.

8. Will the Fire Department remove an animal from my house?

Yes, the Fire Department will remove rodents and exotic animals if it can be done safely. If the animal cannot be removed without risk to personnel, guidance will be given to locate a professional company.

9. Does the fire department give out free smoke detectors?

The fire department offers free smoke detectors and batteries for those residents that cannot afford them. The fire department will also install smoke detectors or batteries for residents that need assistance. Please call (804) 520-9387 for assistance. The fire department will not provide smoke detectors or batteries for rental houses, apartments, or businesses. In these cases, the landlord is required to provide a smoke detector. If you rent, please contact your landlord for assistance. If you cannot get assistance from the landlord then contact the Building Official's Office.

10. Can I use a gas or charcoal grill at my apartment?

No. Charcoal burners and other open flame cooking devices shall not be operated on combustible balconies or within 10 feet of combustible construction. LP-gas (Propane) burners having a LP-gas container with a water capacity greater than 2.5 pounds shall not be located on combustible balconies or within 10 feet of combustible construction.

11. I have information about a fire or possible arson, who do I need to call?

If you have any information that may be helpful in solving a fire or possible arson, please contact the Fire Marshal's Office at (804) 520-9376 or Crime Solvers at (804) 748-0660. If the information leads to the arrest and conviction of those responsible, you could receive a cash reward.

12. Why do fire trucks and ambulances from different localities come to my house?

During high call volumes we may have to call other agencies to respond to your home or business because all of our ambulances are busy assisting other patients. The Fire Department has mutual aid agreements with other agencies that automatically give us additional equipment and manpower on certain call types in the City such as structure fires, large vehicle accidents, and hazardous materials calls.

13. Will the Fire Department conduct a Fire Inspection on my residence?

Yes, the Fire Department will conduct residential fire inspections. To set up an appointment call the Fire Marshal's office at (804) 520-9376.

14. What are the requirements for smoke detectors in a residence?

A smoke detector is required in every bedroom, outside every bedroom, and on every floor of the house, to include basements and attics that may be occupied.

15. Do I need a carbon monoxide detector in my residence?

If you have any fuel burning appliance, i.e. natural gas, propane, heating oil, kerosene in your house then you need to have a carbon monoxide detector. The fire department will offer free detectors to those that cannot afford them. If you rent, then you should request one from the landlord. However, current building code and fire code does not require one to be installed.

16. Does the Fire Department install child safety seats in vehicles?

Yes, the Fire Department has qualified staff to install child safety seats. It is recommended that you call Fire Administration and make an appointment for the installation at (804) 520-9387.

17. Are there Fire Department requirements for the construction of a building?

The fire department requires that you meet the current edition of the Building Code, Fire Code, and NFPA where applicable. In addition, the building design must meet the fire flow requirements, fire hydrant location, and fire access road design of the current edition of the IFC. All plans are submitted to the Building Official's Office. All permits are issued by the Building Official.

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Home Repair Grant

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1. What kinds of repairs or improvements are eligible for a home repair grant?

Eligible activities or repairs include but are not limited to unsafe electrical, heating or plumbing systems, faulty roofs, faulty porches and steps and lead-based paint testing. Ineligible activities consist of any unnecessary physical improvements, any repairs of a cosmetic nature, repairs to sheds, and repairs to garages or any structure not attached to the living unit.

2. What are the income requirements for a home repair grant?

Homeowners must be at or below 80% of the current Fiscal Year area median income. The total household income is based on the number of people living in the home and is adjusted yearly by the Dept of HUD.

3. Where does the money that pays for services provided by the Home Repair Program come from?

The Home Repair Program is funded entirely with federal Community Development Block Grant (CDBG) dollars. The level of funding is re-determined each year by the federal government.

4. Whose income do I have to include when applying for the Home Repair Grant program?

Income from all sources for everyone age 18 and over who lives in the household must be listed on the application.

5. Is anyone eligible for the Home Repair Program?

No. The house must be a single-family, owner occupied dwelling located within the City of Colonial Heights. Although the program is available citywide, priority will be given to households in the Violet Bank-Flora Hill and Shepherd Stadium Districts, first time applicants, persons who are elderly or disabled, and to those needing repairs that threaten the safety or well-being of the household members.

6. Do I have to pay the City back for any of the work done to my home with a CDBG grant?

This is a full grant of up to $8,000. However, to prevent owners from simply selling the property and profiting from the CDBG-funded improvements, the owners must repay the program if they sell the property within five years. Part of the owner's obligation is forgiven each year they live on the property. Please review the application for further details.

7. Will the CDBG Home Repair program provide material so I can do all or some of the work myself?

No, all work must be done by program participating licensed contractors.

8. Where may I obtain an application for a home repair grant?

Applications are available at the Planning Department located in City Hall, or you may have one mailed to you by calling (804) 520-9382.

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Human Resources

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1. How do I apply for a job opportunity with the City of Colonial Heights?

For detailed information about applying for a job in Colonial Heights, see the Job Opportunities page.

2. How do I find out about job opportunities with the City?

View our Job Opportunities page, contact the Human Resources Department at (804) 524-8749, or visit the department at City Hall, 201 James Avenue, Colonial Heights, Virginia 23834. Job opportunity announcements are also posted in a variety of sources including local and regional newspapers advertisements, departmental postings, and the local Virginia Employment Commission.

3. How do I file for unemployment?

The Virginia Employment Commission (VEC) administers a variety of programs, including temporary income, for workers who have become unemployed. For more information, please visit the VEC website or contact the local Tri-Cities office at (804) 541-6548. The Tri-Cities office is located at 5240 Oaklawn Blvd., Hopewell, Virginia 23860.

4. Does the City hire youth?

Yes. However, the City complies with federal and state regulations regarding the type of work and work hours allowed for minors aged 14-17. For more information about youth employment regulations, please visit the U.S. Department of Labor website or call 1-866-4US-Wage.

5. How do I obtain a work permit for a teenager?

In Virginia, a work permit is required for minors aged 14-15 prior to beginning work. Work permits can be obtained from most public middle schools and high schools, and some private schools. For more information, please visit the Virginia Department of Labor & Industry website or contact (804) 371-2327.

6. How do I find out about the status of my employment application?

All applications received are acknowledged with a postcard, a first class letter, or an email. If you are selected to participate in an interview or testing process, you will be contacted by the hiring department at a later date to make the necessary arrangements. All candidates will be notified of their status at the end of the selection process, which may take up to 4 weeks after the recruitment period ends.

7. What is the screening process for applications?

Applications are forwarded to the hiring department for screening. Applicants selected for an interview are contacted directly by the department. Those who are no longer under consideration will be notified by postcard, first class letter, or email from the Human Resources Department.

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Library

Show All Answers

1. Does the library accept book requests?

Yes, we do accept requests for books and audio CDs. Fill out our Online Request Form or visit the Library to fill out a form at the circulation desk.

2. How do I apply for a library card?

You may download our Library Card Registration Form and bring it to the circulation desk at the Library. The process only takes a few minutes, and requires a photo ID along with verification of residency. Library cards are free to residents of the City of Colonial Heights and also free to residents of Chesterfield County by reciprocal agreement. Library cards are available to non-residents for an annual fee of $25.00.

3. What if you don't have the book I need?

Each request is reviewed and purchased based on popular demand. If it is an older title we will submit the request to another library for Interlibrary Loan purposes.

4. Does the library offer wireless internet service?

Yes, the library offers wireless internet service. A high-speed internet connection is available anywhere in the library.

5. May I bring in my old books to donate to the library?

Donations of books are gratefully welcomed and may be dropped off at the library at any time. Donated materials become the property of the Library and may be added to the collection or sold at the Library's discretion. Receipts acknowledging donations are available. The Library does not assign a monetary value to donations.

6. Does the library offer notary service?

A notary is available at the library - please call in advance for this service, (804) 520-9384.

7. Does the library have a public computer center?

The library's Public Computer Center is open to those with library cards, and provides users with Internet access and a full array of office suite applications. There is no need to make a reservation and there are no limits on how long a person may use a computer. There is a cost of 10 cents per page for printouts from the computer center.

8. Do you have a meeting room for public use?

The library's meeting rooms are available to Colonial Heights-based non-profit organizations. Visit our Public Meeting Rooms webpage for additional information.

9. Do you have a copy machine?

A photocopier is available to the public at a cost of 10 cents per page.

10. Do you offer children's programs at the library?

The library offers year-round story hours and reading programs for children. Please visit our Children’s Programs webpage for additional information.

11. Does the library have opportunities for volunteers?

Please visit the library and request a volunteer application, we accept volunteers on an "as needed” basis.

12. What kind of media do you offer in your collection?

The library collection includes books, audio CDs, DVDs, Blu-Ray DVDs, and magazines.

13. Does the library have a book sale?

The library has an ongoing book sale that includes books, audio and video material.

14. Do you have online reference material resources for academic research?

Yes. Our online electronic resources offer an extensive collection of subscription databases not available on the open Internet. These databases provide access to thousands of full-text magazines and journals, e-books and educational search engines, and are particularly suitable for students from the elementary grades through college.

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Main

Show All Answers

1. How do I contact a city department?

Visit the Staff Directory to find all department and staff contact information.

2. Where can I find the answers to my frequently asked questions?

Use the FAQs module to easily find answers to the questions you ask the most.

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Planning and Zoning

Show All Answers

1. When is a plan of development required?

For commercial developments, a Plan of Development is required if over 10,000 square feet of land is disturbed. 

2. How do I submit a plan of development?

Download our Plan of Development Applications online, or you may also obtain them from the Department of Planning and Community Development, City Hall, first floor.

3. How do I request a variance to the zoning ordinance?

Variance request applications are available online in the Planning Application Package, or may be obtained from the Department of Planning and Community Development, City Hall, first floor.

4. How do I secure relief from the Board of Zoning Appeals?

To secure relief from the Board of Zoning Appeals, you must file an application and meet with the Board of Zoning Appeals at a public hearing.

5. How do I obtain a sign permit?

Sign permit applications are available in our Planning Application Package online, or may be obtained from the Department of Planning and Community Development, City Hall, first floor.

6. How much wall signage is allowed in commercial areas?

Signage allowed is based on a formula that considers the length of the structure. The maximum signage allowed is 350 square feet.

7. Do I need a permit to replace an existing commercial sign face?

Yes, you need a sign permit for any change other than routine maintenance.

8. What is the maximum height allowed for a fence in the rear yard?

Maximum height allowed for a fence in the rear yard is 7 feet.

9. Do I need a permit to build a fence?

Yes, when you add a new fence (which is not part of a swimming pool enclosure). Fences must be 7 feet or less in height for side yards and rear yards, and 42" or less in height for front yards. Also, refer to subdivision covenants (if applicable).

10. What kinds of repairs or improvements are eligible for a home repair grant?

Eligible activities or repairs include but are not limited to:

• Faulty porches and steps
• Faulty roofs
• Lead-based paint testing
• Unsafe electrical, heating or plumbing systems

Ineligible activities consist of:

• Repairs of a cosmetic nature
• Repairs to garages or any structure not attached to the living unit
• Repairs to sheds
• Unnecessary physical improvements

11. How do I obtain a fence permit?

Fence permit applications are available in our Planning Application Package online, or may be obtained from the Department of Planning and Community Development, City Hall, first floor.

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Police

Show All Answers

1. How do I apply for a concealed handgun permit?

You may obtain an application from the Circuit Court Clerk’s Office or the Colonial Heights Police Department. For details, visit the Concealed Handgun Permits webpage.

2. If I am a victim or a witness of a crime do you provide any type of victim/witness assistance?

Yes, the Commonwealth's Attorney's Office provides assistance to crime victims as well as witnesses. Please visit the Victim/Witness Program webpage for details and contact information.

3. Is archery deer hunting permitted in the City of Colonial Heights?

(Click Here for the City's Urban Archery information page)

4. I forgot to display my handicap placard and received a ticket. Is there anything that can be done?

Bring the parking ticket and any related documents to police headquarters, 100-A Highland Avenue, and request to speak with an on-duty supervisor.

5. Where can I go to get my fingerprints taken for a new job?

The Police Department will do your fingerprints if you are a resident of the city, work in the city, or applying for a job in the city. The fee is $10.00 for the first card and $5.00 for each additional fingerprint card.

6. Where can I obtain information on your City's crime statistics?

You can obtain crime statistics from the Police Records Division. They can be reached at (804) 520-9305. Their operating hours are 8:00 AM to 4:00 PM, Monday through Friday.

7. How do I contact the Police Officer who is handling my case?

You can contact the officer by calling communications at (804) 520-9300. option 7 and request to speak with the officer.  If the officer is not working, you can request to leave a message for the officer.

8. How do I get an alarm permit?

Applications for alarm permits may be picked up at the Police Station during business hours, Monday through Friday 8am-4pm.

9. How do I hire an off duty Police Officer for security?

Look for the "Police Permits" section on the website. Click on the document titled "Guidelines and Application for Employing Off-Duty Officer". Complete that form and submit it to the Captain of the Operations Bureau.

10. Does the Police Department have a Citizen's Ride-Along program?

Yes. Anyone over the age of 18 is eligible to ride. An application must be filled out and submitted to the Chief of Police for approval.

11. Am I required to register my bicycle in the city?

Yes. All bicycles are required to be registered through the Police Department, and a license decal is issued to be displayed on your bicycle, which will also aid in the location of your bicycle in the event that it is lost or stolen. You may register your bicycle during normal business hours (Monday through Friday from 8:00 am to 5:00 pm) at the Police Department at 100 A Highland Ave. The fee is $1.00.

12. When I am on vacation, can I request that the Police Department check my home while I am gone?

Yes. Property check forms are available at the Police Station during normal business hours.

13. Do animals have to be registered in the city and what is the process?

All dogs and cats over four months old must have city tags. In order to obtain a tag you must provide documentation on current rabies vaccination. Tags are obtained through our City Treasurer's department at a fee of $2.00 for all spayed or neutered pets and $10.00 for non-spayed or non-neutered pets.

14. How can I obtain a copy of an Accident Report?

Accident Reports can be obtained from the Police Records Division. They can be reached at (804) 520-9305 and their operating hours are 8:00 am to 4:00 pm, Monday through Friday. You may also obtain your report from our Accident Reports Online website.

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Public Works

Show All Answers

1. What are the hours of the City's Recycling Center?

Recycling Center hours are 8:00 am to 12:00 noon and 1:00 pm to 5:00 pm on Friday and Saturday. The center is closed 12:00 noon to 1:00 pm for lunch.

2. How can I get a new recycle bin?

Please call the Central Virginia Waste Management Authority's Recycling Hotline at (804) 340-0900.

3. How can I dispose of household items that won't fit in my trash cans?

BULK WASTE COLLECTION SERVICE: Please call Central Virginia Waste Management Authority's Collection Hotline at (804)340-0900 or visit https://cvwma.com/cvwma-locations/colonial-heights/ to process a Bulk Waste collection. Bulk Waste items include furniture, water heaters, appliances, and any other bagged household waste that cannot fit in your trash cart. The amount of bulk waste must be able to fit in the bed of a regular sized pickup truck. Bulk Waste service requests must be processed by 2:00pm on the Tuesday before regularly scheduled trash collection. There is no additional charge for this service. 

Appliances that contain Freon (refrigerators, freezers, air conditioners) require special handling. You must pay a $10 fee for the safe removal of the Freon prior to pickup. Submit your fee to the City of Colonial Heights Billing and Collections Office. Put the receipt in a zip top bag and place it inside the appliance on the day of collection.

Collection of large amounts of bulky material (or more than would fit into a pickup truck) must be arranged in advance. A fee may be charged. Collection may occur on a day that is different from your regular collection day. For more information visit www.cvwma.com.

4. What time of day should I put my trash cans on the street?

Household cans can be placed out at the curb after 12:00 noon the day before pickup and must be taken back before 7:00 pm the day after collection.

5. How do I get additional waste cans and what is the cost?

Please call Central Virginia Waste Management Authority at (804) 425-0500. The current cost is $2.00 per extra can per month.

6. What is the collection day for household trash?

Household trash is collected on Wednesdays.

7. What is the collection day for recyclables?

Recyclables are collected on Fridays.

8. How do I obtain a replacement trash can?

Please call Central Virginia Waste Management Authority at (804) 425-0500.

9. How do I dispose of household hazardous waste?

Dispose of hazardous waste products in an environmentally safe manner - please don't put these products down the drain or on the ground. Visit the Recycling Center webpage for a list of items that are accepted and for detailed information.

10. Who do I contact about a drainage problem?

Please submit an online service request or call (804) 520-9372 during normal business hours of 8:00 am to 4:00 pm, Monday through Friday. In case of emergencies after normal hours, on weekends or on holidays, please call (804) 520-9300.

City drainage maintenance is limited to flood control and prevention. As such, City drainage maintenance is restricted to removing major obstructions from drainage areas, basin cleaning and shoulder maintenance. Most drainage areas (creeks, easements, etc) are located on private property and are owned by the adjoining home or property owner. As a result, vegetation, erosion control, and removing obstructions are the responsibility of the individual property owner.

11. Who do I contact about having a tree trimmed or removed from a public right of way?

Please submit an online service request or call (804) 520-9372 during normal business hours of 8:00 am to 4:00 pm, Monday through Friday. In case of emergencies after normal hours, on weekends or on holidays, please call (804) 520-9300.

The City is responsible for the trimming/pruning and removal of dead trees located in City right-of-ways. The City Code, Chapter 262: TREES (section 262-3) states: It shall be unlawful for any private individual, contractor or firm to trim, cut or remove any tree which is within the public right-of-way, or the trunk of which is within the right-of-way, without first having obtained a permit from the City Manager.

12. Who is responsible for repairs to an existing driveway or the installation of a new one?

The property owner is responsible.

13. How do I determine if a tree is on city property?

Please submit an online service request or call (804) 520-9372 during normal business hours of 8:00 am to 4:00 pm, Monday through Friday.

14. How do I get my leaves removed from the sidewalk/roadside in front of my property?

During leaf collection season, property owners may rake leaves may to the curb (not into the street) and the City will come through your neighborhood during the weeks scheduled (published in the newspapers, City's web site, etc.) and collect them. You may also put them in bags and put out on Wednesday for collection anytime to be picked up by the trash collection contractor.

15. Who do I contact about a sidewalk that is broken?

Please submit an online service request or call (804) 520-9372 during normal business hours of 8:00 am to 4:00 pm, Monday through Friday.

The City is responsible for repairing sidewalks, curbs and gutters located in the public right of way. After receiving a report of damage, a supervisor will inspect the area and place the damaged location on a priority schedule. Due to limited funding, we are only able to repair a limited number of sites every year. Repairs are prioritized by a number of important factors, including the extent of damage and the site's proximity to schools, churches, and other public buildings. Of course, especially hazardous sites are repaired immediately. If you would like to know where your request is on the schedule, please call the number listed above. If you believe the damage is due to a City owned tree, please be sure to notify us. If tree roots are causing the damage, the City's Tree Inspector will first assess the situation to determine a course of action (root pruning, removal, etc.). Because the City takes great pride in its trees, the tree in question will not be automatically removed. Each situation must be evaluated individually to determine the best approach.

16. How often are the streets swept in our neighborhood?

City streets are typically swept once a year during the fall leaf removal season. In addition, the City often sweeps streets after major storms.

17. How do I report a pothole or other depression that needs to be fixed?

Please submit an online service request or call (804) 520-9372 during normal business hours of 8:00 am to 4:00 pm, Monday through Friday. In case of emergencies after normal hours, on weekends or on holidays, please call (804) 520-9300.

18. When will my street be treated and/or plowed?

Major streets are treated/plowed first, then secondary roads, lastly residentials.

19. How do I report high grass that needs to be cut in a public right-of-way?

Please submit an online request or call (804) 520-9372 during normal business hours of 8:00 am to 4:00 pm, Monday through Friday. The City will be focusing its maintenance efforts in public areas that have higher visibility to the general public. Property owners are encouraged to mow, trim and maintain their property frontages.

20. How do I report a street light that is out?

To report an ornamental or overhead street light out, please submit an online service request or call (804) 520-9372 during normal business hours of 8:00 am to 4:00 pm, Monday through Friday.

PLEASE NOTE: The City does not maintain the overhead street lights. The City will report an outage of a street light to Dominion VA Power as a courtesy to citizens that report the outage to the City. Residents are encouraged to report any street light outage directly to Dominion VA Power by calling 1-888-667-3000. Follow prompt 1, and then prompt 2. When reporting an outage directly to Dominion VA Power, please provide the pole number of the light that is out. This pole number is found on the side of the pole. This pole number is essential when reporting any outage.

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Purchasing

Show All Answers

1. What bids or proposals are currently being requested?

Visit our Bid Postings webpage for a list of current bids.

2. How do I get placed on the City's bid list?

You can register online to be notified about bid postings. Or, you may contact the Purchasing Agent by telephone at (804) 520-9333, or by email at melvinl@colonialheightsva.gov.

3. How can I find out who was awarded a bid from the City of Colonial Heights?

Please contact the Purchasing Agent by telephone at (804) 520-9333, or by email at melvinl@colonialheightsva.gov.

4. Does the City of Colonial Heights pay taxes on purchases?

Sales to the City of Colonial Heights are exempt from federal, state and local tax. State Sales Tax and Use Tax Certificates of Exemption will be provided upon request. The City's federal tax exemption number is 54-6001228.

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Recreation & Parks

Show All Answers

1. How do I sign up for a Recreation activity or event?

Individuals can sign up for any recreation activity at Shepherd Stadium, the Senior Center, Senior Transportation, or at the online registration website.

2. Do I need to fill out any paperwork for facility or park pavilion reservations?

Yes. It is required that a signed contract is on file for every date that you have reserved for the community building and park pavilions.

3. What are the hours of operation for the parks?

The hours of operation for the parks are as follows:
7:00 am to 9:00 pm (April 1 - October 31)
7:00 am to 5:00 pm (November 1 - March 31)

4. Do I have to be a resident to rent the Community Building?

Yes, only residents of Colonial Heights are able to rent the Community Building.

5. Do I have to be a resident to rent a pavilion?

No, non-residents are able to rent pavilions for a $50.00 rental fee.

6. How much does it cost to rent a pavilion?

Visit our Parks and Facilities webpage to view the pavilion rental fees.

7. Can I have alcoholic beverages on the premises of a Recreation and Parks rental facility?

No. Alcohol is not permitted at any Recreation & Parks rental facility.

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Registrar

Show All Answers

1. How do I become a candidate for City Council or School Board?

Visit the Virginia State Board of Elections Candidate Qualifications and Requirements page for instructions.

2. How do I check if I'm already registered to vote?

Visit the VA State Board of Elections Voter Registration Status webpage to check if you are registered.

3. How do I register to vote?

To register to vote, please download the Virginia Voter Registration Application, or call us at (804) 520-9277 and we will send you a voter registration application.

4. Where do I go to vote?

Visit the VA State Board of Elections Polling Place Lookup to find your voting location.

5. How do I vote absentee?

Visit our Absentee Voting webpage for details and an application.

6. Who are my Local Election Officials?

Visit the Colonial Heights City Council webpage to view your Council members and visit the Colonial Heights Public Schools website to view your School Board members.

7. Who are my State Election Officials?

Visit the Virginia General Assembly’s Who’s My Legislator webpage to find your State Election Officials.

8. Which candidates are on the ballot for this election?

Visit our Upcoming Elections webpage to obtain a sample ballot.

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Rental Inspection Program

Show All Answers

1. What fees are involved with the rental inspection program?

There are no fees associated with the initial or first re-inspection. A re-inspection fee of $100.00 will be charged on the second re-inspection and subsequent inspections if required, to ensure compliance.

2. What is the frequency of inspection for a rental unit in the rental inspection program?

The inspection will be conducted every four years based on the expiration date of the certificate of compliance. However, properties that have no or limited numbers of minor violations that do not affect the safe, sanitary, or decent living conditions on an initial or periodic inspection will be issued a four year certificate of compliance (exemption from inspection). The only way that you can lose your exemption is by having a violation cited of the Virginia Uniform Statewide Building Code during the four year exemption period or if you fail to correct cited minor violations in the time period provided after an initial or periodic inspection.

3. What happens if a rental unit loses the four year exemption from the rental inspection program?

The property reverts back to an annual inspection status. An exemption can again be achieved by receiving a passing grade on the next or future periodic inspection.

4. What do I do if I sell a rental property in one of the rental inspection program districts?

If you sell a rental to another person, the new owner is to notify the Building Inspections Office within 30 days of the sale. It would be helpful if the previous owner would give us call to let us know that they no longer own the unit.

5. What happens to a rental property owner if they fail to notify the city about their property?

If the property is located in one of the rental inspection program districts, owners that fail to comply with notification requirements could be subject to a $50.00 penalty. The city may also initiate other court proceedings to insure compliance with the program. However, we realize that some people that may purchase or convert future units may not be aware of the program. In these cases, we would provide notice to the owner giving them thirty days to properly notify us of their rental unit.

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Senior Center

Show All Answers

1. What are the hours of operation for Senior Transportation?

Senior Transportation operates 8:00 am to 4:00 pm, Monday through Friday, except on City Holidays.

2. Do individuals who are in wheelchairs need a companion in order to utilize transportation services?

Yes, a companion must accompany an individual in a wheelchair for our insurance purposes.

3. What are the requirements to qualify for senior transportation services?

An individual must be 60 years of age or older and a resident of Colonial Heights to qualify for senior transportation services.

4. If there is inclement weather, do you still operate Senior Transportation?

The transportation department operates on the same schedule that the City of Colonial Heights Public School Bus transportation uses. Therefore, if the school buses do not operate, we do not operate either.

5. Do I need to make an appointment in advance for Senior Transportation?

All appointments for Senior Transportation must be made at least 24 hours in advance, unless it is a medical emergency.

6. Is there a fee to use Senior Transportation services?

A donation of $1.00 is strongly suggested per ride.

7. What are the hours for the Senior Center?

The Senior Center hours of operation are 8:30 am to 4:30 pm, Monday through Friday, except City Holidays.

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Sheriff

Show All Answers

1. What items are not allowed in the Courthouse?

By court order, the following items are NOT allowed in the Courthouse:

• Aerosol cans or spray bottles
• Cameras
• Cell phones
• Combustible or potentially explosive items
• Firearms of any kind
• Glass bottles
• Mace or pepper spray
• Sharp objects (i.e. knives, forks, razor blades, scissors, etc.)
• Tape recorders of any kind
• Tools (i.e. screwdrivers, cutters, hammers, etc.)

2. Where is the Colonial Heights jail?

The City of Colonial Heights does not maintain an independent jail, but we are a member jurisdiction and house our inmates at Riverside Regional Jail. The contact information and directions to the Jail are listed below:

Riverside Regional Jail
500 Folar Trail
N Prince George, VA 23860
Phone: (804) 524-6600

Directions to the jail from the Colonial Heights Courthouse:

1. Take Temple Ave East towards Prince George County; Drive 3.5 miles
2. Turn left onto River Road; Drive 3.7 miles (passing the Federal Prison)
3. Riverside Regional is located on the left

3. How do I visit an inmate in jail?

ALL inmate visitations must be arranged through the Riverside Regional Jail, NOT the Colonial Heights Sheriff’s Office. Prior to your visit, the inmate must sign you up for a specific date and time on the visitation schedule. Visitors must be 18 years of age unless accompanied by a parent or guardian.

For visitation hours and additional information contact Riverside Regional Jail at (804) 524-6600.

4. Does the Sheriff authorize any alternative sentencing programs?

Work Release and Weekend Confinement are the only two alternative programs currently approved by the Colonial Heights Sheriff’s Office. Home Incarceration or Electronic Monitoring is NOT offered by the Sheriff’s Office at this time.

Individuals wishing to participate in Work Release must have a sentence of 12 months or less and have verifiable employment or be currently enrolled as a full time student. Participants are subject to random drug and/or alcohol screening and must meet all required rules set forth by Riverside Regional Jail policy.

Individuals wishing to serve their sentence on weekends must have received a sentence of 60 days or less. If you were convicted of a felony, you are NOT eligible for weekends. Any person convicted of a crime of violence, resisting arrest or any crime which reasonably threatens the public safety will not be eligible to participate in any alternative sentencing.

Home Incarceration is available for unique situations, on a case by case basis and must meet the eligibility requirements of the Sheriff as well as Riverside Regional Jail.

For additional information contact: Colonial Heights Sheriff’s Office at (804) 520-9352 or Riverside Regional Jail at (804) 524-6600.

5. Can I be notified when an inmate is going to be transported or released from jail?

The Sheriff's Office does NOT give out advance notification of inmate transports or release dates.

However, if you are a victim of a crime, you may request to be contacted by telephone and/or written notification of that inmate's scheduled release date. In order to receive this type of victim notification, you must register with the Commonwealth's Attorney's Victim/Witness Assistance Program. They may be contacted at (804) 520-9258.

6. How do I file a complaint with the Sheriff's Office?

HOW TO MAKE A COMPLAINT
1. If you wish to make a complaint about the actions of a Colonial Heights
Sheriff’s Office employee:
a. Come to the Colonial Heights Sheriff’s Office and tell any
employee that you want to make a complaint and they will direct
you to a supervisor who will assist you; or
b. Call the Colonial Heights Sheriff’s Office (804 520-9352) and
tell the person answering the phone that you want to make a
complaint; or
c. Request a complaint form through the mail by contacting the
Colonial Heights Sheriff’s Office or write out your complaint and
mail it to the Sheriff at:

Sheriff Todd B. Wilson
Colonial Heights Sheriff’s Office
550 Boulevard
Colonial Heights, VA 23834

2. A Colonial Heights Sheriff’s Office supervisor may assist you in filling
out a complaint form. This form asks you to identify yourself and give
specific details about your complaint.
3. Your complaint will be investigated. You may be contacted and asked
additional questions about your complaint.
4. If the investigation becomes lengthy, you will be advised of such.
5. When the investigation into your complaint has concluded; the Sheriff
or Chief Deputy will review the investigation and contact you in writing
informing you what has been done regarding your complaint.


If you would like to commend a Colonial Heights Sheriff’s Office
employee for a job well done we welcome your comments.

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Utility Billing

Show All Answers

1. Is a deposit required to have water service turned on?

A $150.00 deposit is required for all non-owner occupied dwellings.

2. Where can I pay my utility bill?

Payments for utility bills are handled by the Billing and Collections Office. 

3. What are the hours of operation for the Utility Billing?

The Utility Billing Office at City Hall is open Monday through Friday, from 8:30 am to 5:00 pm.

4. Can I get an extension on my past due water bill?

The maximum extension is 20 days from the due date and you must add a $20.00 fee to the total due. For more information, call Utility Billing at (804) 520-9288.

5. Who do I contact if I need an emergency water turn-off?

During normal operating hours, call Utility Billing at (804) 520-9288. After normal operating hours, call the Police Dispatch at (804) 520-9300.

6. What are water exclusion meters?

Visit our Water Exclusion Meter webpage for details.

7. Are adjustments made due to a plumbing problem?

Adjustments are made on the sewage portion of the bill if the water leak results in no discharge into the sewage system, which is typical of most pipe leaks. The City requires a copy of the plumbing bill before any credit is given. There is no adjustment given for running toilets or dripping faucets. Accounts will be adjusted for only two billing periods for each adjustment. For more information call Utility Billing at (804) 520-9288.

8. If I need to dig on my property, who do I contact before digging?

Call Miss Utility at 1-800-552-7001.

9. How do I have gas service connected?

Call Columbia Gas at 1-800-543-8911.

10. How do I have electric service connected?

Call Dominion Virginia Power at 1-888-667-3000.

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Youth & Human Services

Show All Answers

1. How do I report suspected abuse of a child?

Call Child Protective Services at (804) 748-1100 and report the abuse. If you feel the child is in immediate danger, please call 911.

2. Do you offer parenting classes?

For parents of teens, we offer "Active Parenting of Teens." Contact the Office on Youth at (804) 520-9286 to learn more.

3. Do you offer tutoring programs for children with academic problems?

Contact the Office on Youth at (804) 520-9286 for information about our Kids’ Achieving Progress Afterschool Program. You may also want to check with your child’s teacher or guidance counselor at school for additional tutoring assistance options.

4. Where can I get help with a truant child?

Please contact the Colonial Heights Public Schools' Office of Support Services at (804) 524-3445.

5. Are teens required to have a work permit?

As of September 11, 2013, documents required to process a child labor permit can be found on the Department of Labor website at www.doli.virginia.gov. Parents may access the forms directly from this website. Detailed instructions are available on the website.

6. Where can I receive help as a victim of domestic violence?

Please contact the James House at (804) 458-2704 and/or the Colonial Heights Victim Witness Program Director at (804) 520-9258. If you are in need of medical attention, call 911. If the perpetrator is in your home now, call 911 and leave.

7. Where can I get information or assistance for teen pregnancy?

You may call the Colonial Heights Health Department at (804) 520-9380 for an appointment. Another resource is the Pregnancy Crisis Center in Petersburg at (804) 861-5433.

8. Where can I find information on counseling for my child in Colonial Heights?

We offer a Resource Directory online which has a listing of area counselors. If you have no insurance, we can refer you to District 19 - Colonial Heights Counseling Services. We also suggest that you contact your school guidance counselor.

9. How do I obtain custody or get needed child support?

Contact the Juvenile Probation Officer at (804) 520-9355 for information on custody issues. The Chesterfield/Colonial Heights Department of Social Services can assist a parent in getting child support. Their office may be reached at (804) 748-1100.

10. How do I apply for the WIC program or food stamps?

Call the Colonial Heights Health Department at (804) 520-9380 for information on WIC. The Chesterfield/Colonial Heights Department of Social Services, (804) 748-1100, can assist you with food stamps.

11. Where can I get information about the local school system in Colonial Heights?

You may call the Colonial Heights School Board Office at (804) 526-0811 or their Office of Support Services at (804) 524-3445.

12. Are there summer youth programs offered in Colonial Heights?

Contact the Department of Recreation & Parks at (804) 520-9390. They conduct a summer playground program and a teen program, along with many other activities at their Teen Center.

13. How do I join the Youth Advisory Council (YAC)?

A YAC application is available online or we can mail one to you. Please return your completed application to the Office on Youth, P.O. Box 3401, Colonial Heights. You will be advised of upcoming meetings. The Youth Advisory Council normally meets the first Monday of each month.

14. Is there a curfew for youth in Colonial Heights?

There is a curfew in Colonial Heights between 11:00 pm and 5:00 am everyday for youth ages 17 and under. There are exceptions - please refer to the Colonial Heights City Code, Chapter 116: CURFEW, for details.

In addition, Southpark Mall has a Youth Escort Policy (YEP) in effect on Friday and Saturday evenings after 6:00 pm requiring juveniles to be escorted by an adult within the mall or on mall property. Visit Southpark Mall Security Policies for details on the YEP policy.

15. How can I find information on area day care services or before/after school care?

Contact the Office on Youth at (804) 520-9286. We can provide you with a list of names and phone numbers for day care providers in the area.

16. How do I obtain information on places to stay and needed services relating to homelessness?

Please contact CARES (804-861-0865), the Chesterfield/Colonial Heights Department of Social Services (804-748-1100), the Salvation Army (804-225-7470), The Housing Crisis Line (804-972-0813) or CCHASM (804-796-2479). If school-age children are involved, contact Colonial Heights Public Schools’ Office of Support Services (804-524-3445).

17. How do I get my child involved in the Kids' Achieving Progress Afterschool Program?

The Kids' After School Program is for 4th through 8th graders who have social, behavioral or academic problems. Contact the Office on Youth at (804) 520-9286 for information.