Why do fire trucks and ambulances from different localities come to my house?
During high call volumes we may have to call other agencies to respond to your home or business because all of our ambulances are busy assisting other patients. The Fire Department has mutual aid agreements with other agencies that automatically give us additional equipment and manpower on certain call types in the City such as structure fires, large vehicle accidents, and hazardous materials calls.

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1. Do you bill for hospital transports, and if I don't have insurance, will you still transport me?
2. Who do I call to apply and pay for ambulance transportation (Fare Care)?
3. What fireworks are allowed in Colonial Heights?
4. Can I burn leaves or brush in the City?
5. Are campfires allowed in the City?
6. Why did a fire engine come to my house when I called for an ambulance?
7. If I have a fire at my home, is there a charge for Fire Department response?
8. Will the Fire Department remove an animal from my house?
9. Does the fire department give out free smoke detectors?
10. Can I use a gas or charcoal grill at my apartment?
11. I have information about a fire or possible arson, who do I need to call?
12. Why do fire trucks and ambulances from different localities come to my house?
13. Will the Fire Department conduct a Fire Inspection on my residence?
14. What are the requirements for smoke detectors in a residence?
15. Do I need a carbon monoxide detector in my residence?
16. Does the Fire Department install child safety seats in vehicles?
17. Are there Fire Department requirements for the construction of a building?