If I dial 911 by mistake, what should I do?
Should you accidently dial 911 in error, DO NOT HANG UP. Please stay on the line so a call taker can ascertain if everything is ok. They will also verify information with you such as the number you are calling from and the location. If you hang up, we will attempt to call you back to make sure everything is ok. Should we be unable to make contact, we will dispatch a police unit to check on your welfare.

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1. What is the non-emergency phone number to contact Police, Fire, or EMS in Colonial Heights?
2. When should I call 911?
3. When I call 911, what should I do?
4. If I dial 911 by mistake, what should I do?
5. What happens when I dial 911 from my cellular phone?
6. Can you tell where I am when I call 911 from my cell phone?
7. Can the Colonial Heights Emergency Communications Center communicate with the hearing or speech impaired?
8. Why do I reach Emergency Communications when calling after hours about my utility bill?
9. How do I contact a magistrate?
10. Where can I find information on road conditions?
11. Who do I contact if my electricity is out?
12. What is the Keepsafe Program and how can I enroll?