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Water Exclusion Meter Info
NOTE: There is a new online form for submitting Water Exclusion Meter Readings. It is no longer required to set up an account to submit readings online. |
Exemption of Sewer Charges
Purpose of Exclusion Meters
Exclusion meters are used to record outside water usage that does not return into the sewage system. Examples include water used in washing your vehicles, watering your lawn, and other outdoor purposes. A sewage credit is issued on your bimonthly bill for this usage.
Exclusion Meter Cost (Effective 5/15/2017):
Complete Meter | $ 64.00 |
Meter Only | $ 38.00 |
Coupling | $ 3.93 |
Hose | $ 18.20 |
Exclusion meters may be purchased and picked up at the Billing and Collections Office at City Hall.
Meters require proper installation, care and maintenance.
The following steps will help prolong the life of your meter:

- Never expose a meter to freezing temperatures. Meters should be drained and stored inside during the late fall, winter, and early spring months.
- Keep the meter free of debris such as dirt, sand, and mud. Flush the garden hose before connecting the meter.
- Determine that water flows through the meter in the proper direction by observing directional arrows on the meter.
Submitting Meter Readings
Customers should contact the Utility Billing Meter Reading Line at (804) 524-8777 by the 20th of the month in which they are to be billed to report meter readings on outside meters. (At least once a year if monthly consumption is low.)
You may also submit your water exclusion meter readings online. You will need your Exclusion Meter Number and your Reading.
Credits shall be determined by applying effective sewer rates to the volume of water consumed since the last reading. If there has been a rate increase since the last reading, the credit will be pro-rated using old and new rates. The credit will be reflected on the next monthly bill. A random selection of all meters receiving a credit will be verified monthly by the City.
For more information, please contact Dianne Piotrowski, Utility Billing, at piotrowskid@colonialheightsva.gov.
Customers should contact the Utility Billing Meter Reading Line at (804) 524-8777 by the 20th of the month in which they are to be billed to report meter readings on outside meters. (At least once a year if monthly consumption is low.)
You may also submit your water exclusion meter readings online. You will need your Exclusion Meter Number and your Reading.
Credits shall be determined by applying effective sewer rates to the volume of water consumed since the last reading. If there has been a rate increase since the last reading, the credit will be pro-rated using old and new rates. The credit will be reflected on the next monthly bill. A random selection of all meters receiving a credit will be verified monthly by the City.
For more information, please contact Dianne Piotrowski, Utility Billing, at piotrowskid@colonialheightsva.gov.