Why do I reach Emergency Communications when calling after hours about my utility bill?
Since the Emergency Communications Center is staffed 24 hours a day, 7 days a week, we have the responsibility to answer calls concerning utilities such as water or sewer problems. If your water has been cut off, please provide your name and address to the Emergency Dispatcher so someone can be contacted to respond to your location. Water will not be turned back on after 7:00 PM and arrangements must be made the following day.

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1. What is the non-emergency phone number to contact Police, Fire, or EMS in Colonial Heights?
2. When should I call 911?
3. When I call 911, what should I do?
4. If I dial 911 by mistake, what should I do?
5. What happens when I dial 911 from my cellular phone?
6. Can you tell where I am when I call 911 from my cell phone?
7. Can the Colonial Heights Emergency Communications Center communicate with the hearing or speech impaired?
8. Why do I reach Emergency Communications when calling after hours about my utility bill?
9. How do I contact a magistrate?
10. Where can I find information on road conditions?
11. Who do I contact if my electricity is out?
12. What is the Keepsafe Program and how can I enroll?