When should I call 911?
911 if for emergencies, potential emergencies or when an emergency is imminent. Call 911 for medical emergencies, fires, crimes in progress and situations which are life threatening. If you are unsure, call 911 and the dispatcher will be able to assist you.

Do not call 911 to report electrical outages, barking dogs or for general information.

Show All Answers

1. What is the non-emergency phone number to contact Police, Fire, or EMS in Colonial Heights?
2. When should I call 911?
3. When I call 911, what should I do?
4. If I dial 911 by mistake, what should I do?
5. What happens when I dial 911 from my cellular phone?
6. Can you tell where I am when I call 911 from my cell phone?
7. Can the Colonial Heights Emergency Communications Center communicate with the hearing or speech impaired?
8. Why do I reach Emergency Communications when calling after hours about my utility bill?
9. How do I contact a magistrate?
10. Where can I find information on road conditions?
11. Who do I contact if my electricity is out?
12. What is the Keepsafe Program and how can I enroll?