News Flash

In the News

Posted on: June 1, 2020

City Offices & Buildings Remain Closed to the Public; City Staff work hours modified

Update Colonial Heights 

(City Offices & Building Closed to the Public until further notice; City staff work hours modified)

June 1, 2020

City Department Quick Reference Guide (Click Here to view)

City of Colonial Heights City offices and buildings are still closed to the public until further notice (see below for Courthouse information).  City administrative hours were previously modified to 9 a.m. to 4 p.m.  While still closed to the public, effective today, June 1, 2020, City administrative hours return to their regular scheduled hours for City staff.  For City Hall, phone support hours are now 8:30 a.m. to 5:00 p.m.

Exception to Building Closure at City Hall: City Hall will be open on a limited basis for citizen attendance at public meetings, which will be noticed on the City website. The Registrar’s office is open weekdays 8:30 a.m. to 5:00 p.m. for in-person absentee voting; and from 9:00 a.m. to 5:00 p.m. Saturday, June 20 for the last day of in-person absentee voting.

Colonial Heights Courthouse - For more information on status of court operations please click here for a previous News Posting, call the appropriate Court or Courthouse Office as listed on the City Phone List  or visit:

For assistance with City Services, please call City offices as listed on the  City phone list, or call the City’s Citizens Assistance Line at (804) 520-9266 from 8:30 am to 5:00 pm, Monday through Friday. City Departments will still be working (although some services are limited) and will be able to answer calls or respond to voicemails and emails.  

Click HERE to view the City Department Quick Reference Guide 

(Department Operating Hours, Phones Numbers, Website Services and Links, and other general department services and information)


LIBRARY INFORMATION (E-Collections and Curbside Service are available-click here)

Need to pay a bill, including Personal Property Tax? (To Pay Online- Click Here)

Some things to know during this time of City Building Closures:

  • There are NO Credit card fees for online payments during these closures- Residents are encouraged make payments online at

  • The City has a large white drop box in the parking lot if citizens want to drop a payment off for Bill Collection. It is emptied twice daily.  

  • Business Licenses, Lodging Taxes, Meals Taxes and Other Payments are now accepted online at

  • Cigarette Stamps- if you need cigarette stamps, please call (804)520-9320 and we will assist you.

  • Credit card fees are waived for online payments - residents are encouraged make payments online.

  • New utility customers should provide information over the phone and email a copy of the lease, deed and driver’s license to If a deposit is required residents should make it on-line and call back with confirmation number. We will continue to do this as long as necessary.

  • Utility billing is processing new applications and terminations upon request by calling (804)520-9288.

Tips from the CDC on How to Protect Yourself are available here: