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Posted on: October 8, 2020

Colonial Heights Utility Bills Delayed

Colonial Heights

Utility Bills Delayed

A system printing error has delayed the mailing of utility bills for this month.  These bills would normally have been mailed out on September 30.  The City’s utility billing vendor is working to correct the problem and send out bills as soon as possible. 

Due dates for these bills will be adjusted, even though the original due date of 10/26 will print on the bills.   The revised due date will be published on the City website and in an alert once the bills are mailed.  Penalties and interest are not currently being applied due to COVID-19. If customers are concerned and wish to pay before bills are sent, they may call (804) 520-9288 to get the balance due.

We appreciate your patience and understanding.

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