About the Information Technology Department

The City of Colonial Heights Information Technology Department provides technology support for all city departments and operations, facilitating the efficient delivery of services and information to the general citizenry. The City’s Information Technology infrastructure and applications are critical to the management and operations of the city’s core functions, as well as the increased productivity of all employees.

Support Services

The Information Technology Department provides a wide range of support services:

• Hardware and software support for various city technology assets, including desktop computers, laptop computers, servers, printers, mobile devices, and other computer peripherals
• Implementation and support of citywide data networks and security
• Operational support for existing departmental data systems and business processes; project management and support for enterprise and departmental technology initiatives
• Establishment of IT policies and procedures to ensure compliance with regulatory and security requirements
• Employee training on a variety of applications and systems that are part of the city’s enterprise technology infrastructure

Communications Media

The Information Technology Department serves as the architect and manager of the city’s website, intranet, and electronic social media outlets.